Customer Service Management (CSM) in ServiceNow is a comprehensive solution that enables organizations to provide exceptional customer service experiences. ServiceNow CSM offers a range of features and tools that support the entire customer service lifecycle, from case management and self-service to knowledge management and customer feedback. The platform allows customer service teams to streamline their workflows, automate their processes, and enhance the customer experience. With ServiceNow CSM, organizations can track and manage customer cases, provide personalized support, and gain insight into their customer service performance through real-time analytics and reporting. The platform is highly customizable, allowing organizations to tailor their customer service processes to meet the specific needs of their customers. ServiceNow CSM is an excellent tool for organizations looking to enhance their customer service operations and build lasting customer relationships.