IT Service Management (ITSM) in ServiceNow is a comprehensive solution that helps organizations manage their IT services effectively. ServiceNow ITSM provides a range of features and tools to support the entire IT service lifecycle, from request management and incident management to change management and problem management. The platform allows IT teams to automate their workflows, improve service delivery, and enhance customer satisfaction. With ServiceNow ITSM, organizations can also track and manage their IT assets, monitor service level agreements (SLAs), and gain insight into their service performance through real-time analytics and reporting. ServiceNow's ITSM solution is highly customizable and can be tailored to meet the specific needs of each organization, making it a powerful tool for managing IT services efficiently and effectively.